Privacy Policy

Last updated: 19 October 2026

Introduction

At Neomo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, shop with us, or interact with our services.

Information We Collect

Personal Information

When you make a purchase, sign up for our services, or contact us, we may collect:

• Your name, phone number, and email address
• Billing and shipping addresses
• Purchase history and shopping preferences
• Feedback, inquiries, and correspondence

Automatically Collected Information

When you visit our website, we may collect:

• Device and browser information
• IP address and approximate location
• Website usage and browsing activity
• Information collected through cookies and similar technologies

How We Use Your Information

We use your information to:

• Process payments and fulfill orders
• Provide order updates and customer support
• Improve our products, services, and website
• Personalize your shopping experience
• Send promotional offers and updates, with consent where required
• Respond to inquiries and feedback
• Prevent fraud and protect our services
• Comply with applicable legal obligations

Information Sharing

We do not sell, trade, or rent your personal information. We may share information with:

• Service providers: Partners who support payment processing, delivery, website hosting, and other business operations.
• Legal authorities: Where disclosure is required by law or necessary to protect rights and safety.
• Business successors: In connection with a merger, acquisition, or sale of business assets, subject to applicable safeguards.

Data Security

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, resolve disputes, and meet applicable legal requirements.

Your Rights and Choices

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To submit a request, contact us using the details below. We may need to verify your identity before processing your request.

Cookies

Our website may use cookies and similar technologies to support website functionality, understand traffic, and personalize content.

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect website functionality.

Children’s Privacy

Our services are intended for a general audience and are not directed at children. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact: